Service Level Definition: Telephone Service

This page contains the service level definition (SLD) for the campus telephone service.

Documentation	http://www.cites.uiuc.edu/telephone/
Description	Telephone Service provides campus, local, and national and international long-distance phone service. Additional features such as three-way calling, conferencing, call waiting, and single- and multi-line telephones are also available.
Who can use this service	Campus faculty, staff, students, and any allied agency on campus property
When the service is available for use	Supported Service Hours: Twenty-four hours a day all year
What you must have in order to use the service	Completed Telephone Service Request (TSR) (Faculty, staff, and allied agencies should contact their Unit Coordinator.)
Where to go for help	CITES Communications Customer Service Office (see homepage for hours and additional information) phone: (217) 333-1161 email: CITES-CUSTSRV-L@listserv.illinois.edu walk-in: Suite 1608 Presidential Tower, 302 E. John St., Champaign, IL 61820
Dependencies on other services	AT&T for campus, local, national and international long-distance phone service
Cost	See the Telephone Service web page for current pricing.
How to request changes to this service	Contact the Communications Customer Service Office (see above for information).
How to find out about changes to this service	Changes to the service will be announced on the Telephone Service web page. Unit Telecommunications Coordinators will also be notified to inform their unit's subscribers of any changes.
Date created	May 5, 2005
Date of last review	June 27, 2007

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