Service Level Definition: CITES Status Service

CITES > services > Status Service SLD

Documentation	http://status.cites.uiuc.edu
Interfaces	Web Interface: http://status.cites.uiuc.edu RSS Feed Interface: http://status.cites.uiuc.edu/status-rss.cgi Email Subscription Interface: http://status.cites.uiuc.edu/status.cgi?SUBUNSUB=START Phone Interface: (217) 244-0002
Description	The CITES Status Service provides bulletins and alerts about the condition of the campus network and CITES services through four means: the Status of Services web page the Status RSS feed the Status Email Subscription--two opt-in mailing lists the Status Voice Line--a guided phone interface
Who can use this service	Anyone, although the information is often presented at a technical level suitable for Information Technology (IT) professionals
When the service is available for use	Supported Service Hours: 8:00 A.M. to 5:00 P.M. Weekdays Extended Service Hours: 5:00 P.M. to 8:00 A.M. Weekdays (excluding the maintenance hours listed below) Weekends (excluding the maintenance hours listed below) Maintenance Hours (for the Status of Services web page, Status RSS Feed, and Status Email Subscription): 5:30 A.M. to 7:30 A.M. Weekdays 5:30 A.M. to 10:00 A.M. Saturday 5:30 A.M. to 12:00 P.M. Sunday
What you must have in order to use the service	Computer with Internet connection (to use the Status of Services web page) Web browser (to use the Status of Services web page) Telephone (to use the Status Voice Line) Email account (to use the Status Email Subscription) RSS reader (to use the Status RSS feed)
Where to go for help	Email cites-status@uiuc.edu
Dependencies on other services	Network Infrastructure Telephone Service (for the Status Voice Line)
Cost	A subsidy provided by the Provost on behalf of the campus allows CITES to offer this service at no charge.
How to request changes to this service	Email cites-status@uiuc.edu
How to find out about changes to this service	Any major changes to this service will be announced on CITES Status of Services web page and posted to the CITES-TECHSUPPORT list.
Date created	July 7, 2006
Date of last review	October 19, 2007

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Last modified October 19, 2007 .