Service Level Definition: Departmental Firewall Service Plan

CITES > services> Departmental Firewall Service Plan SLD

Documentation	http://www.cites.uiuc.edu/firewall/
Description	The Firewall Service Plan provides UIUC Network Administrators with the ability to filter or block incoming network traffic. The Firewall Service Plan offers preconfigured levels of protection from traffic originating from off-campus IP addresses.
Who can use this service	Any department on campus that has existing or newly-created UIUC IP-space should sign up for the Firewall Service Plan. The Network Administrator who is listed as the primary contact for a network in the web application Contact Manager may initiate the paperwork (available from the Firewall Service Participation web page).
When the service is available for use	Supported Service Hours: 8:00 A.M. to 5:00 P.M. Monday through Friday Extended Service Hours: 5:00 P.M. to 5:30 A.M. Monday through Friday Weekends (excluding the maintenance hours listed below) Maintenance Hours: 5:30 A.M. to 7:30 A.M. Monday through Friday 5:30 A.M. to 10:00 A.M. Saturday 5:30 A.M. to 12:00 P.M. Sunday
What you must have in order to use the service	UIUC IP-space Network Administrator in the Contact Manager application Signed agreement on file with the Network Design Office
Where to go for help	For help with network connectivity problems, contact CITES Operations Center phone: (217) 244-1000 email: net-trouble@uiuc.edu For information about implementing Firewall Service Plan, email firewall-l@listserv.uiuc.edu.
Dependencies on other services	Network Infrastructure
Cost	This service is subsidized by the Office of the Chief Information Officer.
How to request changes to this service	Email firewall-l@listserv.uiuc.edu
How to find out about changes to this service	Any additions or changes will be posted to the Firewall Services webpage.
Date created	March 20, 2003
Date of last review	February 20, 2008

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Last modified February 20, 2008 .