Service Level Definition: CITES Express Email

CITES > services > Express Email SLD

Documentation	http://www.cites.uiuc.edu/express/
Web Interface	https://express.cites.uiuc.edu/
Description	CITES Express Email provides access to an email account through a secure web interface, as well as secure POP or IMAP connection. The web interface provides convenient features such as quota checking, email forwarding, message filtering, and vacation auto-reply. Students are provided a standard allotment of 100 MB of email storage. Faculty and staff receive 150 MB.
Who can use this service	All current campus students, faculty, staff, and retirees are eligible for accounts. Students are provided an account when they enroll for the first time. Faculty and staff are usually offered an account during the NESSIE "new hire" process, but can also request an account later.
When the service is available for use	Supported Service Hours: Twenty-four hours a day, excluding the maintenance hours listed below Maintenance Hours: 5:30 A.M. to 7:30 A.M. Monday through Friday 5:30 A.M. to 10:00 A.M. Saturday 5:30 A.M. to 12:00 P.M. Sunday
What you must have in order to use the service	NetID CITES Express Email Password Computer with Internet connection One of the following: Web browser that supports Secure Socket Layer (SSL) encryption. Most recent browsers have this feature. Email client that can use either POP or IMAP via SSL. Most recent email clients have this feature.
Where to go for help	CITES Help Desk phone: (217) 244-7000, (800) 531-2531 email: consult@uiuc.edu walk-in: 1211 Digital Computer Lab, 1304 W. Springfield Ave., Urbana, IL 61801
Dependencies on other services	Network Infrastructure
Cost	A subsidy provided by the Provost on behalf of the campus allows CITES to offer this service to students, faculty, and staff at no charge for the basic email storage quota. Accounts remain active for students and employees as per the Chief Information Officer's Authorized Users and Services policies. Note that accounts are deactivated for students who do not enroll by the 10th day of classes in the Fall or Spring semesters.
How to request changes to this service	Contact the CITES Help Desk (see above).
How to find out about changes to this service	Short-term interruptions and permanent changes will be posted on the CITES Express Email Login web page. Maintenance announcements will also be posted on the login web page, as well as the CITES Status web page.
Date created	February 22, 2005
Date of last review	March 24, 2008

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	Educational Technologies		Techsupport Providers
	Email
	Networking & Remote Access		Other Help
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	Security		Computing & Networking 101
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Last modified March 25, 2008 .