Service Level Definition: Microsoft Exchange

CITES > services > Microsoft Exchange SLD

Documentation	http://exchange-accounts.ad.uiuc.edu/default.htm
Web Interface	https://exchange.cites.uiuc.edu/
Description	Microsoft Exchange is a flexible and convenient collaboration service which provides a mailbox, calendar, task list, and journal. Microsoft Exchange also offers access to an online directory of all campus users, groups, and lists.
Who can use this service	University faculty and staff
When the service is available for use	Supported Service Hours: Twenty-four hours a day, excluding the maintenance hours listed below Maintenance Hours: 5:30 A.M. to 7:30 A.M. Monday through Friday 5:30 A.M. to 10:00 A.M. Saturday 5:30 A.M. to 12:00 P.M. Sunday
What you must have in order to use the service	Banner expense account Activated Active Directory password
Where to go for help	CITES Help Desk phone: (217) 244-7000, (800) 531-2531 email: consult@uiuc.edu walk-in: 1211 Digital Computer Lab, 1304 W. Springfield Ave., Urbana, IL 61801 You can go to http://exchange-accounts.ad.uiuc.edu/contact.asp for more advanced questions.
Dependencies on other services	Network Infrastructure Active Directory
Cost	The cost is $5.00 per month for a 500 MB mailbox. Mailboxes of different sizes are available. See the Microsoft Exchange web documentation for more details.
How to request changes to this service	Go to http://exchange-accounts.ad.uiuc.edu/contact.asp.
How to find out about changes to this service	All changes will be announced at http://cs.ds.uiuc.edu/blogs/exchange/default.aspx. In addition, major service changes will be emailed to all service subscribers.
Date created	October 6, 2003
Date of last review	December 19, 2007

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Last modified December 19, 2007 .