Service Level Definition: UIUCnet Dialup Service

CITES > services > Dialup SLD

Documentation	http://www.cites.uiuc.edu/dialup/
Description	UIUCnet Dialup Service provides dialup access to the campus network and the Internet. The standard allotment of connection time is 20 hours per week, with the ability to bank up to 40 hours. Residents of University Housing who have access to URHnet receive 5 hours per week, with the ability to bank up to 10 hours. Those who wish to have more connection time can sign up to be billed at $0.30 per hour after they have used their standard allotment.
Who can use this service	Campus faculty, staff, and students
When the service is available for use	Supported Service Hours: 8:00 A.M. to 5:30 A.M. Monday through Friday Weekends (excluding the maintenance hours listed below) Maintenance Hours: 5:30 A.M. to 7:30 A.M. Monday through Friday 5:30 A.M. to 10:00 A.M. Saturday 5:30 A.M. to 12:00 P.M. Sunday
What you must have in order to use the service	Properly configured computer with a modem NetID and NetID password
Where to go for help	CITES Help Desk phone: (217) 244-7000, (800) 531-2531 email: consult@uiuc.edu walk-in: 1211 Digital Computer Lab, 1304 W. Springfield Ave., Urbana, IL 61801
Dependencies on other services	Network Infrastructure Kerberos McLeodUSA (provides the University with telephone lines)
Cost	Part of the cost of this service is subsidized by the Provost on behalf of the campus. A standard connection time of 20 hours per week is supplied at no cost; additional time is charged at $0.30 per hour (if you have signed up for this option).
How to request changes to this service	Contact the CITES Help Desk (see above)
How to find out about changes to this service	Changes will be announced on the CITES web site and the CITES-TECHSUPPORT mailing list.
Date created	April 28, 2003
Date of last review	March 10, 2008

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Last modified March 31, 2008 .