Service Level Definition: Cellular Telephone Service

CITES > services > Cellular Telephone Service SLD

Documentation	http://www.cites.uiuc.edu/cellphone/
Description	Cellular telephone service provides portable, private, two-way communication with access to the public telephone network. Calls can be placed to or received from any telephone number, as long as the unit is in an area served by a cellular transmission tower. The State of Illinois requires the campus to purchase cellular telephone service under the terms of the State of Illinois contract, negotiated by Central Management Services. The contract is administered by CITES.
Who can use this service	Campus faculty, staff, and allied agencies
When the service is available for use	Supported Service Hours: Twenty-four hours a day all year
What you must have in order to use the service	Department approval Banner expense account
Where to go for help	CITES Communications Customer Service office (see the homepage for hours and additional information.) phone: (217) 333-1161 email: CITES-CUSTSRV-L@listserv.uiuc.edu walk-in: 1110 Digital Computer Lab, 1304 W. Springfield Ave., Urbana, IL 61801 When the Communications Customer Service Office is closed, customers can call the Verizon Wireless Hotline at (866) 294-1329.
Dependencies on other services	Network Infrastructure (for text messaging features)
Cost	See the Cellular Telephone Service web page for current pricing.
How to request changes to this service	Contact the Communications Customer Service Office (see above for information).
How to find out about changes to this service	Changes to the service will be announced on the Cellular Telephone Service web page.
Date created	May 3, 2004
Date of last review	June 28, 2007

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Last modified June 28, 2007 .