CITES Services

Below is a list of services Campus Information Technologies and Educational Services (CITES) provides to the University of Illinois at Urbana-Champaign community. Click on the name of a service to view a short description of the service and appropriate links. Some services have a linked Service Level Definition (SLD); information about SLDs can be found at CITES Service Level Definitions.

Selected services index

Complete list of services
Service	Description	Documentation & Service URLs
800-Number Access	See Toll-Free Terminal Server Access
Active Directory (AD)	See UIUC Active Directory
Application Hosting Services	A service for units or groups who would like their application server hosted and administered by CITES	http://hosting.ds.illinois.edu/hosting Documentation http://www.cites.uiuc.edu/services/applicationhosting_sld.html Service Level Definition
Audiovisual Systems Installation	Consultation, design, installation, and maintenance of audiovisual systems for colleges, departments, and individual units	http://classtech.cites.uiuc.edu/classtech/services.htm Documentation
Bluestem	A web-based Kerberos system that authenticates the identity of a person accessing restricted online resources or web applications	https://www-s4.uiuc.edu/bluestem-notes/ Documentation http://www.cites.uiuc.edu/services/bluestem_sld.html Service Level Definition
Cabling Installation and Maintenance Services (CIMS)	The Cabling Installation and Maintenance Services (CIMS) Group installs cabling infrastructure within campus buildings and maintains the external infrastructure between buildings, providing customers with installation and maintenance for voice services, wired and wireless data connectivity
Campus Telephone Operator Services (333-1000)	A contact point for telephone numbers, email addresses, and other campus information	http://www.cites.uiuc.edu/operator/ Documentation
CCSP	See Computer Consultant Support Program
Cellular Telephone Service	Cell phone service for campus departmental staff use	http://www.cites.uiuc.edu/cellphone/ Documentation http://www.cites.uiuc.edu/services/cellular_sld.html Service Level Definition
CITES EdTech Consulting	Support for campus educators who are teaching with technology, focusing on helping them choose and implement the technologies that best complement their teaching styles and pedagogical goals	http://www.cites.uiuc.edu/edtech/calendar/consultation.html Documentation
CITES Express Email	Email service for students, faculty, staff and retirees	http://www.cites.uiuc.edu/express/ Documentation http://services.cites.uiuc.edu/express/ or https://express.cites.uiuc.edu/ Express Email Web interface http://www.cites.uiuc.edu/services/express_sld.html Service Level Definition	up
CITES Help Desk	Walkup, phone, and email consulting for CITES services and computing questions	http://www.cites.uiuc.edu/help/ Documentation http://www.cites.uiuc.edu/services/helpdesk_sld.html Service Level Definition
CITES Instructional Computing Services (ICS)	Staffed computer laboratories offering current software, hardware, and audio-visual equipment, and open to all members of the campus community; some labs can be reserved for instruction	http://www.cites.uiuc.edu/ics/ Documentation
CITES NetFiles	A service providing file storage, secure access from your desktop or a web browser anywhere in the world, and easy web publishing for faculty, staff, and students	http://www.cites.uiuc.edu/netfiles/ Documentation https://netfiles.uiuc.edu/ CITES NetFiles Web interface http://www.cites.uiuc.edu/services/netfiles_sld.html Service Level Definition
CITES Open Source Mirror of Operating Systems (COSMOS)	A service to assist system/network administrators with obtaining installation software and updates for various open source operating systems by providing security patches for the more popular open source operating systems, primarily the most popular Linux distributions.	http://cosmos.cites.uiuc.edu/ COSMOS Web interface http://www.cites.uiuc.edu/services/cosmos_sld.html Service Level Definition
CITES Password Manager	A secure web site where users can change their NetID password and their passwords for CITES-provided accounts	http://www.cites.uiuc.edu/passwords/ Guide to Passwords http://passwords.cites.uiuc.edu CITES Password Manager Web Interface http://www.cites.uiuc.edu/services/pwdhomepage_sld.html Service-Level Definition
CITES Software WebStore	See Software Services
CITES Spam Control	A service that filters email sent to @uiuc.edu email addresses and removes known viruses.	http://www.cites.uiuc.edu/antispam/ Documentation http://www.cites.uiuc.edu/services/spamcontrol_sld.html Service Level Definition
CITES Status Server	A web application that supplies timely information to users of CITES services, including updates about outages and problems, regularly scheduled maintenance, and service announcements	http://status.cites.uiuc.edu/ Status Server http://www.cites.uiuc.edu/services/status_sld.html Service Level Definition	up
CITES Training Services	Computer and technology training available to faculty, staff, and students, in traditional instructor-led classes, customized courses to meet specific needs, and other settings	http://training.ds.illinois.edu/ Documentation
Communications Customer Service	Support and consulting for voice communication services	http://www.cites.uiuc.edu/telecomm/help/ Documentation
Communications Plant Design	Design and implementation of the communications infrastructure within and between buildings on campus	http://www.cites.uiuc.edu/commtech/plant.html Documentation
Computer Consultant Support Program (CCSP)	A CITES-sponsored mailing list and periodic on-campus conferences to provide technical support to campus system and network administrators	http://ccsp.cites.uiuc.edu/ Documentation
Database Hosting Services	A service for units or groups who need MS SQL database hosting but prefer to have CITES provide the database server and related resources	http://hosting.ds.illinois.edu/ Documentation http://www.cites.uiuc.edu/services/databasehosting_sld.html Service Level Definition
Departmental Services Hourly Support	Service for campus units who need help with long-term technical projects, such as web and database programming, instructional laboratory setup, or general LAN support	http://itsupport.ds.illinois.edu/ Documentation
Departmental Services Unit Support	One-year or six-month contracts (between CITES Departmental Services and University departments, administrative units, colleges, or research facilities) providing on-site consultants for services such as technology implementation, network administration, and desktop computing support	http://itsupport.ds.illinois.edu/ Documentation
Dialup Modem Pools	A set of terminal servers with high-speed modems for dialing in to the campus network (See Premier Dialup)	http://www.cites.uiuc.edu/dialup/ Documentation http://www.cites.uiuc.edu/services/dialup_sld.html Service Level Definition
Domain Name Service (DNS)	Domain Name Service, which maps between IP addresses (e.g., 128.174.81.26) and hostnames (e.g., status.cites.uiuc.edu)	http://www.cites.uiuc.edu/dns/ Documentation http://www.cites.uiuc.edu/services/dns_sld.html Service Level Definition	up
Electronic Directory (ED)	An online directory (formerly known as PH) that contains names, addresses, phone numbers, email addresses, and other information about students, faculty, and staff	http://www.cites.uiuc.edu/ed/ Documentation http://webtools.uiuc.edu/ricker/PH Electronic Directory Web interface http://www.cites.uiuc.edu/services/ed_sld.html Service Level Definition
Electronic Directory Editor (EDE)	A Bluestem-authenticated web application that allows users to edit the fields of their entry in the Electronic Directory	http://ede.cites.uiuc.edu Electronic Directory Editor Web interface
Email Paging Gateway	A gateway that accepts email for NetID@pager.uiuc.edu and sends the text of the email to the pager number found in the pager field of NetID's entry in the Electronic Directory	http://www.cites.uiuc.edu/epaging/ Email Paging Documentation http://ede.cites.uiuc.edu Electronic Directory Editor Web Interface
Email Redirection	See NetID@uiuc.edu Email Redirection
Encap Archive	An archive of pre-compiled software packages for certain Unix operating systems maintained by the Systems Management Group (Systems)	http://encap.cites.uiuc.edu/ Documentation	up
Engineering Workstation Labs (EWS)	Labs of Unix and Windows workstations at various locations on the Engineering campus for students in the College of Engineering	http://www.cites.uiuc.edu/ews/ Documentation
eweek	A weekly email newsletter containing brief summaries of campus announcements of general interest to faculty and staff	https://broadcast.uiuc.edu/eweek/ Documentation http://services.cites.uiuc.edu/eweek/ or https://broadcast.uiuc.edu/eweek/ (to submit announcements)
Express Email	See CITES Express Email
File Storage	See CITES NetFiles
Firewall Services	Networking security protections positioned at the perimeter of the campus network; departmental network administrators can place their subnetwork ranges into different firewall groups with different levels of protection, depending on connectivity needs	http://www.cites.uiuc.edu/firewall/ Documentation http://www.cites.uiuc.edu/services/firewall_sld.html Service Level Definition	up
Help Desk	See CITES Help Desk
Illicall	A long distance service available to all registered students, whether in university-owned or private residence halls, fraternity/sorority houses, or apartments	http://illicall.uiuc.edu/illicall.htm Documentation
Illinois Compass	An enterprise learning management system that provides tools for managing and delivering course assignments, tracking and publishing grades, and delivering online course material, all in a collaborative online environment	http://www.cites.uiuc.edu/edtech/teaching_learning/compass/ Documentation http://compass.uiuc.edu/ Illinois Compass Interface http://www.cites.uiuc.edu/services/compass_sld.html Service Level Definition
Instructional Computing Sites	See CITES Instructional Computing Sites		up
Iris	A Bluestem-authenticated web application that allows campus network administrators to view and edit CITES-managed switch ports on networks for which they are responsible	http://www.cites.uiuc.edu/iris/index.html IRIS Documentation http://iris.cites.uiuc.edu/ IRIS Web Interface http://www.cites.uiuc.edu/services/iris_sld.html Service Level Definition
ITS (Integrated Teaching Systems) Classrooms	A set of classrooms equipped with audiovisual systems; includes maintenance, support, and training	http://classtech.cites.uiuc.edu/cct/its_classrooms.aspx Documentation
Kerberos	An authentication service that uses the NetID and NetID Password to validate a person's identity and permit access to secure services	http://www.cites.uiuc.edu/services/kerberos_sld.html Service Level Definition
Lightweight Directory Access Protocol (LDAP)	A service that allows LDAP-enabled applications (such as email software) to access directory information (such as campus Electronic Directory data)	http://www.cites.uiuc.edu/ldap/ Documentation
Listserv	Software that allows faculty, staff, and students to create, manage, and subscribe to campus email lists	http://www.cites.uiuc.edu/maillist/ Documentation http://www.cites.uiuc.edu/services/listserv_sld.html Service Level Definition	up
Long Distance Telephone Services	A service allowing in-state, interstate, and international direct dialing from campus departmental phones, including toll-free, prepaid, and calling card calls	http://www.cites.uiuc.edu/longdistance/ Documentation
Mallard	A course management system developed at the University of Illinois.	http://www.cites.uiuc.edu/edtech/teaching_learning/mallard/index.html Documentation http://www.cites.uiuc.edu/edtech/teaching_learning/mallard/login.html Login page http://www.cites.uiuc.edu/edtech/projects/compass/index.html Illinois Compass home page
Massmail	University-authorized email distribution to broad campus audiences	http://broadcast.uiuc.edu/massmail/ Documentation http://www.cites.uiuc.edu/services/massmail_sld.html Service Level Definition
Microsoft Exchange	Messaging, calendaring, and collaboration services offered to campus	http://exchange.ds.illinois.edu/ Documentation https://exchange.cites.uiuc.edu/ Outlook Web Access (OWA) Interface http://www.cites.uiuc.edu/services/exchange_sld.html Service Level Definition	up
Microsoft Web Application Hosting Services	See Web Hosting Services
NetFiles	See CITES NetFiles
NetID@uiuc.edu Email Redirection	A facility that redirects NetID@uiuc.edu email to the address specified in Electronic Directory entry for that NetID	http://www.cites.uiuc.edu/email/redirection/ Documentation http://ede.cites.uiuc.edu Electronic Directory Editor Web Interface http://www.cites.uiuc.edu/services/emailredirector_sld.html Service Level Definition
NetID Claiming	A web application that informs incoming students of their assigned NetID and allows them to set their NetID password	http://netidclaim.uiuc.edu/ Web Interface http://www.cites.uiuc.edu/services/netidclaiming_sld.html Service Level Definition
Network Design Office (NDO)	Consultation, design, and implementation of Local Area Networks (LANs) in campus-related buildings	http://www.cites.uiuc.edu/commtech/ndo.html Documentation http://www.cites.uiuc.edu/services/ndo_sld.html Service Level Definition	up
Network Maintenance	Troubleshooting and temporary spare network equipment for NDO-approved campus Local Area Networks (LANs)	http://www.cites.uiuc.edu/commtech/netmaint.html Documentation
Network Status	See UIUCnet Current Status
Network Time Servers	NTP (Network Time Protocol) servers that can be used to synchronize the time of computers and networking equipment on campus	http://www.cites.uiuc.edu/ntp/ Documentation http://www.cites.uiuc.edu/services/ntp_sld.html Service Level Definition
OnSite Consulting	Technical support from consultants who come to your home or office site to assist with problems on PCs, Macs, or Unix on an hourly, as-needed basis	http://onsite.ds.illinois.edu/ Documentation http://www.cites.uiuc.edu/services/onsite_sld.html Service Level Definition
Operations Center	Support for CITES networks and services through monitoring, technical assistance, and problem tracking	http://opcenter.cites.uiuc.edu/ Documentation	up
Oracle Calendar	Calendar services offered to the campus with both client and web-based interfaces	http://www.cites.uiuc.edu/calendar/ Documentation http://services.cites.uiuc.edu/calendar/ or https://calendar.uiuc.edu/ Oracle Calendar Web Interface http://www.cites.uiuc.edu/services/oraclecalendar_sld.html Service Level Definition
Paging	See Pocket Paging
Pinnacle Advanced Reporting	An application that allows departments to view detailed billing information and to schedule automatic reports about the services they purchase	https://pinnacle.cites.uiuc.edu/pinnuc5/app/web/support/dept/helpfile.htm Documentation https://pinnacle.cites.uiuc.edu/pinnacleweb/dept.html Pinnacle Advanced Reporting Web Interface http://www.cites.uiuc.edu/services/pinnacleadvancedreporting_sld.html Service-Level Definition
Pinnacle Customer Portal	An application that allows individuals to view detailed billing information about the services they purchase	http://illicall.uiuc.edu/billing_information_and_credit_r.htm#VIEWBILLINSTRUCTIONS Documentation https://pinnacle.cites.uiuc.edu/pinnacleweb/cust.html Pinnacle Customer Portal Web Interface http://www.cites.uiuc.edu/services/pinnaclecustomerportal_sld.html Service-Level Definition
Plant Engineering	See Communications Plant Design
Pocket Paging	Local, statewide, and national digital and alphanumeric paging service	http://www.cites.uiuc.edu/paging/ Documentation	up
Premier Dialup	A premium no-busy-signal dialup subscription service available for a monthly fee	http://www.cites.uiuc.edu/dialup/premier/ Documentation http://www.cites.uiuc.edu/services/premier_sld.html Service Level Definition
Software Services	Campus site licensing and distribution services for commonly used computer software	http://ds.illinois.edu/WebStoreServices Documentation http://webstore.illlinois.edu/ Software WebStore
Solaris Software Support Server	Systems Management Group's server for Solaris documentation and patches	http://docsun.cites.uiuc.edu/ Documentation http://solaris-patches.cites.uiuc.edu/ Patches	up
Spam Control	See CITES Spam Control
SSL Certificate Signatures	A service that allows campus units to purchase signed SSL certificates	https://wiki.cites.uiuc.edu/wiki/display/SAT/UIUC+SSL+Certificates Documentation
Status Server for CITES	See CITES Status Server
System Backup Service	Cost-recovery network backup using IBM's Tivoli Storage Management System (TSM) for CITES-managed systems	http://www.cites.uiuc.edu/wsg/contract/backup-adsm.html Documentation for Unix Users
Targeted Mailing	Campus-authorized email distribution to specific campus audiences	https://broadcast.uiuc.edu/targetmm/ Documentation http://www.cites.uiuc.edu/services/targetedmailing_sld.html Service Level Definition
Teleconferencing Service	Scheduling, setup, and monitoring of teleconferences	http://www.cites.uiuc.edu/teleconference/ Documentation http://www.cites.uiuc.edu/services/teleconference_sld.html Service Level Definition
Telephone Service	Telephone service for campus, including installation, maintenance, and repair	http://www.cites.uiuc.edu/telephone/ Documentation http://www.cites.uiuc.edu/services/telephone_sld.html Service Level Definition
Toll-Free Terminal Server Access	Billed service available to faculty and staff that allows access to the terminal servers using an 800 number (mainly used when traveling as an alternative to using a calling card)	http://www.cites.uiuc.edu/dialup/800/ Documentation
Training Services	See CITES Training Services
Two-Way Radio	A bidirectional radio frequency for portable, nonprivate communication on campus	http://www.cites.uiuc.edu/radio/ Documentation
UIUC Active Directory (AD)	A hosted central directory service that allows departmental network administrators to manage user access, security policy, and systems and network resources	http://www.ad.uiuc.edu/ Documentation http://www.cites.uiuc.edu/services/activedirectory_sld.html Service Level Definition
UIUCnet	The high-speed network connecting nearly every departmental and college building on campus; available to students, faculty, and staff	http://www.cites.uiuc.edu/uiucnet/ Documentation http://www.cites.uiuc.edu/services/uiucnet_sld.html Service Level Definition	up
UIUCnet Current Status	Real-time status page for current operation of UIUCnet network segments	http://www-commeng.cso.uiuc.edu/stats/netstatus.html UIUCnet Current Status Page
UIUCnet Wireless	A wireless network that allows approved users with wireless-enabled devices to connect to the access points located around the campus	http://www.cites.uiuc.edu/wireless/ Documentation http://www.cites.uiuc.edu/services/wireless_sld.html Service Level Definition
Video Services	Videoconferencing, streaming web video, and special events video	http://www.cites.uiuc.edu/video/ Documentation
Virtual Private Network (VPN) server	A service that provides security over wireless connections and allows people connecting through third-party Internet service providers to access University of Illinois at Urbana-Champaign services that require UIUCnet-based IP addresses	http://www.cites.uiuc.edu/vpn/ Documentation http://www.cites.uiuc.edu/services/vpn_sld.html Service Level Definition
Voice Mail	Voice messaging service for use with campus telephone numbers	http://www.cites.uiuc.edu/voicemail/ Documentation http://www.cites.uiuc.edu/services/voicemail_sld.html Service Level Definition	up
Walkup Computing	A service that provides authenticated access to the campus network and the Internet for portable computers in certain locations	http://www.cites.uiuc.edu/walkup/ Documentation http://www.cites.uiuc.edu/services/walkup_sld.html Service Level Definition
Web Hosting Services	A service for units or groups who need web hosting but prefer to have CITES provide the web server and related resources	http://hosting.ds.illinois.edu/ Documentation http://www.cites.uiuc.edu/services/webhosting_sld.html Service Level Definition
Web Publishing	See CITES NetFiles		up
Windows Software Update Services	A tool for campus network and system administrators to use for managing and distributing critical Windows patches that resolve known security vulnerabilities and other stability issues in Microsoft Windows operating systems	http://www.cites.uiuc.edu/wsus/ Documentation http://www.cites.uiuc.edu/services/wsus_sld.html Service Level Definition
Wireless Networking	See UIUCnet Wireless
Workstation Services Group (WSG) Contract Support	Ongoing cost-recovery Unix system administration support for individuals or groups. WSG operates as part of the Systems Management Group.	http://www.cites.uiuc.edu/wsg/contract/ Documentation
Workstation Services Group (WSG) General Support	General technical support for system administration problems on AIX, HP-UX, Linux, and Solaris. WSG operates as part of the Systems Management Group.	http://www.cites.uiuc.edu/wsg/ Documentation
Workstation Services Group (WSG) Hourly Support	One-time cost-recovery Unix system administration support for individuals or groups. WSG operates as part of the Systems Management Group.	http://www.cites.uiuc.edu/wsg/contract/hourly.html Documentation	up

Index of all Services