Employment Opportunities
On this page, you'll find current openings for and academic hourly and part-time student positions at the CITES Help Desk.
CITES Help Desk Student Consultant
The CITES Help Desk is seeking students to fill several part-time consulting positions. The Help Desk provides phone, email, chat, and walk-in support for University faculty, staff, and students. Common problems we solve are email and quota issues, password resets, computer virus infections, wireless and dialup installations, and general troubleshooting. The minimum time commitment for this position is 6 hours per week.
Required Experience:
- Familiarity with CITES networking services, such as UIUCnet wireless and dialup
- Working knowledge of CITES email systems and NetFiles
- Knowledge of Mac and PC operating systems especially Windows 98/2000/XP and Mac OS X
- Familiarity with CITES passwords and their functions
Required Skills:
- Ability to speak to people of varying technical expertise in person, over the phone, and by email/chat
- Excellent written and oral communication skills
- Demonstrable customer service skills
- Ability to work with sensitive information in a conscientious manner
- Punctuality, responsibility, and accountability
To apply for the CITES Help Desk Student Consultant position, fill out the online application form. Note: These positions are not related to the CITES Instructional Computing Services lab consultants.
