Contact Information
Hours (Summer I and II)
Walk-in: Room 1211 DCL (map below)
8:30 AM to 5:00 PM Monday through Friday
Phone: (217) 244-7000 or (800) 531-2531
8:30 AM to 5:00 PM Monday through Friday
Email: consult@uiuc.edu
8:30 AM to 5:00 PM Monday through Friday
Chat: click the Live Help Chat button on any Help Desk web
page
8:30 AM to 5:00 PM Monday through Friday
Fax: (217) 333-4368
The Help Desk is closed on campus holidays. See the Holidays section below for a list of closed dates.
Holidays
The Help Desk is closed on all campus holidays and reduced services days:
- Wednesday, Jul 4, 2007: Independence Day
- Monday, Sep 3, 2007: Labor Day
- Thursday, Nov 22, 2007: Thanksgiving Day
- Friday, Nov 23, 2007: Day after Thanksgiving
- Monday, Dec 24, 2007: Christmas Eve
- Tuesday, Dec 25, 2007: Christmas Day
- Wednesday, Dec 26, 2007: Designated Holiday
- Thursday, Dec 27, 2007: Reduced Service Day
- Friday, Dec 28, 2007: Reduced Service Day
- Monday, Dec 31, 2007: Reduced Service Day
- Tuesday, Jan 1, 2008: New Year's Day
- Monday, Jan 21, 2008: Martin Luther King Jr. Day
- Monday, May 26, 2008: Memorial Day
The above list of holidays and reduced services days was taken from the Campus Holidays schedule for the 2007-2008 academic year.
Location
The CITES Help Desk is in Room 1211 of the Digital Computer Lab (DCL). DCL is located on the corner of Springfield and Matthews Avenues at 1304 W. Springfield, Urbana, Illinois.
The Help Desk is directly on your right if you enter through the southwest doors adjacent to Kenney Gym. The southwest and southeast entrances have accessible doors that open automatically.
Click on the map image to go to a larger, interactive campus map.
Transportation
Bus: The 21 Quad, 22 Illini, 23 East Shuttle, and 26 Pack have stops in front of or adjacent to DCL. See the Champaign-Urbana MTD web site for schedule and route information.
Bicycle: Bike racks are located to the north of DCL.
Car: Metered parking is available along Springfield Avenue, Matthews Avenue, and Wright Street.
