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Compatibility Issues with CITES Express Email

CITES > email > express > issues

This page documents known compatibility issues:

• with the CITES Express Email web interface located at https://express.cites.uiuc.edu
• between CITES Express Email and Windows or Mac desktop email clients.

Issues with the web interface

Using the web interface and a desktop email client at the same time

Accessing your CITES Express Email account through a desktop email client (for example, Outlook, Mail, or Thunderbird) and the Express Email web interface at the same time can cause some of your messages to be deleted in rare cases.

Remember to always quit your desktop mail application before logging in to the Express Email web interace. Similarly, you should always log out from the web interface before opening your desktop email client. If you have your desktop email client open while accessing your Express webmail, you risk having some of your mail deleted permanently.

Internet Explorer 5.2 on OS X does not allow file attachments

Due to a bug in Internet Explorer 5.2 on OS X, file attachments cannot be made to messages composed in the web interface for CITES Express Email. This bug impacts file uploads in general for users of Internet Explorer on OS X. Users of Internet Explorer on OS X may wish to change to a different browser, such as Safari, Firefox, or Mozilla. Those with CITES NetFiles accounts can also send a URL to a file instead of using an email attachment.

Issues with Windows software

No compatibility issues have been reported between Express Email and Windows operating systems or Windows versions of desktop email clients. However, please be aware that accessing your Express Email account from the Express Email web interface and a desktop email client at the same time can cause some of your email to be deleted. See the Using the web interface and a desktop email client at the same time item above.

Issues with Mac software

Express Email has some compatibility issues with Mac operating systems and software. The primary incompatibility has to do with the security components of Express Email. Other issues are caused by incompatibilities between the Mac OS and Eudora. In general, the older the version of the Mac OS you are using, the less likely it will be that you can successfully use Express Email.

Please select the version of the Mac OS that you are running from the list below and then read about the issues which affect that version of the operating system. If you are unsure which version of the Mac OS you are running, see Which Operating System Are You Using?

• OS 10.4 (no known issues)
• OS 10.3
• OS 10.2
• OS 10.1
• OS 10.0

Also, please be aware that accessing your Express Email account from the Express Email web interface and a desktop email client at the same time can cause some of your email to be deleted. See the Using the web interface and a desktop email client at the same time item above.

Help

If you need further assistance or would like to report a possible compatibility issue, please contact the CITES Help Desk.

CITES Help Desk (see homepage for hours and additional information)

• phone: (217) 244-7000, (800) 531-2531
• email: consult@uiuc.edu
• walk-in: 1211 Digital Computer Lab, 1304 W. Springfield Ave., Urbana, IL 61801