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International CDMA Roaming

CITES > telecomm > cellular > International CDMA Roaming

• Overview
• Pricing
• Customer support
• Before you leave the U.S.

Overview

Verizon Wireless offers International roaming services that enable customers to use their Verizon Wireless handset to make and receive calls when roaming in the following countries:

• Bermuda
• Canada
• Dominican Republic
• Israel
• Mexico
• South Korea
• Venezuela

Subject to certain requirements, Verizon Wireless customers can use their tri-mode or all-digital phones in the countries listed above when roaming on CDMA network of carriers with which Verizon Wireless has negotiated roaming agreements. Calling features while roaming are subject to local capabilities and may not be available while roaming internationally.

Pricing

The roaming rates while traveling is $0.69/per minute (may be higher for some calling plans) plus the servicing carrier's long-distance charges, tool charges, surcharges, and taxes, which are billed on a pass-through basis. A list of roaming rates by country and additional information is available on the Verizon web site.

International long-distance (automatic call delivery) rates apply for incoming calls and voicemail messages while roaming.  The automatic call delivery rates vary depending on the country in which the customer is roaming when the call or voice mail is received. See Verizon's rate table for more details.

For international dialing eligibility, roaming in Bermuda, Canada, Dominican Republic, Israel, Mexico, South Korea, and Venezuela, contact Customer Service at (800) 922-0204.

Customer support

If you need assistance while roaming internationally, please contact Customer Support using these instructions.

Country	From landline phone	From your wireless phone
Bermuda	(803) 400-4455	(803) 400-4455
Canada	(800) 922-0204	Dial *611 to connect to the serving carrier's customer service.
Dominican Republic	(803) 400-4455	(803) 400-4455
Israel	(803) 400-4455	(803) 400-4455
Mexico	(800) 922-0204	Dial *611 to connect to the serving carrier's customer service.
Venezuela	(803) 400-4455	(803) 400-4455

Before you leave the U.S.

To South Korea:

• Call Communications Customer Service at 333-1161 to get information on how to have your handset uploaded with the S. Korea PRL.
• Motorola T720 handset does not support roaming in S. Korea.
  Verify that you have the International dialing feature added to your calling plan by contacting Communications Customer Service at 333-1161.

To Bermuda, Canada, Dominican Republic, Israel, Mexico, Venezuela:

• Verify that you have the International dialing feature added to your calling plan by contacting Communications Customer Service at 333-1161. (This feature is not required for calls to Canada or while roaming in Canada.)
• Dial *228 from your Verizon Wireless CDMA tri-mode or all-digital handset and choose option 2 to update roaming capabilities.
• If *228 does not work, visit Verizon Wireless to have phone updated with the appropriate software.

Country	Dialing Instructions
Bermuda View coverage	Similar to making calls in the United States (10-digit dialing) Example: (212) 555-1212
Canada View coverage	Similar to making calls in the United States (10-digit dialing) Example: (212) 555-1212
Dominican Republic View coverage	Similar to making calls in the United States (10-digit dialing) Example: (212) 555-1212
Israel View coverage	Locally within Israel: Fixed and mobile numbers in Israel: add a "0" (zero) before the number: If 972-50-555333 is the telephone number you would like to reach, then dial 05-0555333. Israel to the U.S.: 00 + country code + area code + phone number International calls from Israel: 00 + country code + area code + phone number
Mexico View coverage	Locally within Mexico: 7 or 8-digit number Long distance within Mexico (example: Mexico City to Cancun) 01 + city code + 7-digit number Mexico to U.S. or Canada: 001 + area code + 7 digit number Verizon Wireless customer calling a local wireless subscriber in Mexico: 10 digit number (example: 55-1318-99-99) Note: Mexico City, Guadalajara, and Monterrey phone numbers will consist of a 2-digit area code plus an 8-digit local number.
South Korea View coverage	Locally within South Korea: Landline Example: 02-2121-2457 SKT Wireless Example: 011-9940-1752 Korea to U.S.: 011-1-908-555-1212 International calls from Korea: 00700 + country code + area code + phone number
Venezuela View coverage	Locally within Venezuela: 0416 NXX XXXX Venezuela to U.S. or Canada: 00 + country code + area code + 7-digit number